Disconnections

VILLAGE OF HASKINS ELECTRIC DEPARTMENT

DISCONNECTION AND RECONNECTION REGULATION

EFFECTIVE 09/30/2003 – REVISED 01/10/2006

 

PURPOSE

This regulation is intended to provide guidelines for the disconnection and re-connection of electric service to customers in order to ensure efficient service and to assist the village in collection of fees.

 AUTHORITY

Section 929.21 of the Haskins Codified Ordinance states in pertinent part, “Where bills for service have not been paid by the due date of the second month in which they are due, service shall be disconnected and a re-connection fee of sixty dollars ($60.00) shall be paid before service is reestablished. If, at the discretion of the customer, re-connection is done after working hours, an additional forty dollars ($40.00) will be charged.”

This regulation has been set forth by the Village Administrator, as provided for in Ohio Revised Code section 735.273, to clarify the procedures that are to be taken relative to the disconnection and re-connection of electric service.

PAYMENT FOR SERVICES – HARDSHIP REQUEST

 Section 929.20 of the Haskins Codified Ordinance sets forth the requirements for the acceptance of payments by customers for their electric service. In the event a customer wishes to claim a hardship in their ability to pay their electric bill, the Village Administrator has established the following as regulations in such cases:

  1. Any customer wishing to deviate from any bill due (such as a delayed or partial payment) must make a request in writing and file the request with the Village Administrator or an appointed designee. At no time will an agreement to accept a delayed or partial payment be accepted over the phone. Such request must be filed prior to the disconnection of electric service.

  2. The Village Administrator or an appointed designee will make the sole determination on the acceptance of delayed or partial payments keeping in mind the obligation and need of the village to collect fees due. Any such extension agreement for a delayed or partial payment must be reduced to writing on a form prescribed by the Village Administrator. The agreement must be signed by both the Village Administrator or an appointed designee and the customer.

  3. No customer will be granted, due to hardship, a delayed or partial payment more than twice during any calendar year unless unusual circumstances prevail.

  4. Any extension agreement for delayed or partial payments do not relieve the customer of the responsibility to pay any current fees that are incurred during the life of the extension agreement. The failure to pay any current fees will negate any agreement for delayed or partial payments and service is subject to be disconnected.

  5. The Village Administrator, or an appointed designee may elect, due to severe cold weather, to delay or postpone any service disconnection.

 
DISCONNECTION OF SERVICES

  1. In the event a customer has failed to pay fees due by the established cut-off date/time and an extension agreement has not been filed and approved, the Village Administrator shall order a disconnection of services in accordance with Haskins Codified Ordinance 929.21.

  2. A Disconnection Order shall be written on a form prescribed by the Village Administrator and shall include the amount due and contact information to assist the customer in making the proper payment and restoring service.

  3. An electric department representative shall disconnect service at the date/time specified by the Village Administrator. Such representative shall document the date/time of disconnect on the order and leave the original order at the location of the disconnect. The representative will also note the date/time of disconnect on a copy of the Disconnection Order and file such copy with the Utility Clerk as soon as possible after the disconnection.

  4. Once service has been disconnected, an additional reconnection fee of $60.00 shall be accessed to the customer. In the event the Village Administrator or an appointed designee authorizes reconnection at a time other than normal business hours (designated for electric department personnel), an additional fee of $40.00 will be accessed to the customer as per HCO 929.21.

  5. At the discretion of the Village Administrator or an appointed designee, service may be restored to a customer by means of a “limiter” if, after disconnection, the customer who claims a hardship is able to pay at least 50% of the total amount due. Such hardship must be filed in person with the Village Administrator or an appointed designee. A payment agreement may then be entered into outlining the details of the payment plan related to the outstanding balance. Any such payment agreement shall not relieve the customer of the obligation to pay any current fees which may be incurred during the life of the payment agreement. Failure to pay such fees will result in the removal of the limiter device immediately.

  6. The limiter device may be used by any one customer for a period not to exceed two weeks. A customer may not be granted the use of a limiter more than once during a calendar year. If payment has not been received within this two week period, the limiter will be removed. This option is subject to the availability of the limiter devices and the Village is under no obligation to use such devices or obtain more devices than are presently available.

  7. Once service has been disconnected, payment by the customer must be in the form of cash, money order, bank order or cashier’s check. Personal checks will not be accepted.

OUTSTANDING BALANCES

  1. Any outstanding fees due that have not been collected are subject to be imposed upon a property owner’s tax lien as set forth in the Ohio Revised Code. As indicated in HCO 929.20, the responsibility for payment of all electric bills – irrespective of who owned or occupied the property at the time such were incurred falls upon the current property owner of record.

ORDER AND EFFECTIVE DATE 

This regulation in its original format took effect on the 30th day of September, 2003. This regulation was amended by the addition of the words “or an appointed designee” on the 10th day of January, 2006. This regulation and amendment shall remain in force and effect until such time when the regulation is incorporated into policy and procedure and/or superseded by ordinance as set forth by Village Council.